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Terms & Conditions


General Information

We are dhglobalwine.com, owned and operated by DH Global Wine Ltd (the Company). Our business address is 56 Temple Avenue, Croydon, CR0 8QB. The company approved by HMRC to carry on a controlled activity and is registered under the Alcohol Wholesaler Registration Scheme under AWRS registration no XTAW00000100102.

Contract information

For the Terms and Conditions of Sales, the “Company” will mean DH Global Wine Ltd. The “Customer” will mean any person, firm, company or body that places an order with the Company. By placing an order with the Company, the Customer agrees to have read these terms and conditions and accepts and agrees to be bound by them. We may vary our terms and conditions at any time.


You could buy any Goods on this Website by clicking on ‘Add to cart’. If we accept your offer, you will be notified by email. The Company reserves the right to accept or to reject a Customer order in the event that any of the products or services requested are unavailable or in the event of price discrepancies. In such a case, the company will notify its Customer by phone or email prior to the requested delivery date.


Prices are in £ sterling, inclusive of VAT. The Company has used all reasonable endeavours to ensure that prices are accurately set out in the Web Site but reserves the right to change its prices without notice at any time. Prices charged will be those prevailing when your order is accepted. Where your order is supplied in instalments (“Scheduled Delivery”) the price payable will be that applicable at the time of despatch of the first part of your order but, where Scheduled Delivery may continue for a period of 90 days or more, the Company reserves the right to charge the Customer further amounts if the price of the Goods increases before the end of that period.


Payment is due in cleared funds prior to despatch of Goods. We accept payment by Credit or Debit card via our payment provider Paypal. We do not accept payment by cheque, bank transfer or cash on delivery. We have taken reasonable precautions to ensure our site is secure, and we believe it is secure, however, we do not accept any liability should there be a breach or failure of security. We do not store customer credit card details nor do we share customer financial details with any third parties.


The Company reserves the right to decline to trade with any company or person. Without prejudice to the generality of the foregoing, the Company adopts the following policy at all its delivery/collection points: CHALLENGE 21: You must be 18 or over to buy alcohol. You must not buy alcohol on behalf of under 18’s. We apply “Challenge 21” policy to all delivery and collection orders.  We will not supply if the person receiving or collecting orders appears under the age of 21. Minimum order is 1 item online. An item is defined as 1 x minimum quantity that can be ordered of a specific item. (Please note that in some instances products are only available in cases and this one case is the equivalent of 1 item). Once accepted, no order may be cancelled without the prior written agreement of a director of the Company.
Orders may be accepted by the Company by despatching the Goods, but despatch will not be acceptance where the price has been incorrectly quoted or referenced by the Customer in its order.


The Company will use reasonable endeavours to despatch Goods during working hour Monday to Friday. This is provided that the Goods are in stock.
Where Goods ordered are not in the catalogue or are non-stock items, it may not be possible for the Company to arrange same or next day working dispatch, but the Company will make reasonable endeavours to notify the lead times for  Goods, where known.
Delivery will be made to the address specified by the Customer. If no-one is available to sign for the parcel, our delivery company will leave a contact card with instructions for the customer to call their local depot. If the customer does not then call their local depot, the parcel is returned to us after a week – the cost of which will be passed on to the customer. If the parcel is returned to us and you do not wish us to re-send it, only the cost of the product minus the initial delivery charge and the return charge will be refunded. To resend the parcel will incur a further delivery charge.
The Company will use reasonable endeavours to meet delivery and/or performance estimates, but in no circumstances shall it be liable to compensate the Customer for non-delivery, non-performance or late delivery or performance. Time for delivery and/or performance will not be of the essence.

6.Inspection, defects and non-delivery

The Customer must inspect the Goods as soon as is reasonably practicable.
The quantity of any consignment of Goods, as recorded by the Company upon despatch from the Company’s place of business, shall be conclusive evidence of the quantity received by the Customer on delivery, unless the Customer can provide conclusive evidence to the contrary. The Company will not be liable for any non-delivery of Goods unless written notice is given to the Company within 3 working days of the date when Goods should have been delivered. The liability of the Company for non-delivery or non-performance or for Goods notified as defective will be limited to replacing the Goods in question, or to refund the price paid for the relevant Goods.

7. Returns and refunds.

Prior to returning any Goods to the Company for any reason, the Customer must contact the Company with the order details within seven days of delivery of the goods. The company will then give authorisation to return the goods. All Goods are returned at the Customer’s risk and expense and should be undamaged by the Customer and in their original packaging. The Customer is responsible for returning Goods to the Company and for providing proof of delivery of such return.
To be accepted for return on this basis, Goods should be returned undamaged by the Customer and in their original packaging. 
Any goods so returned will be subject to a handling charge of 20% or £10 whichever is greater. Refunds will be processed within 10 working days.

8. Risk and ownership

The risk of damage to or loss of Goods will pass to the Customer when the Goods are unloaded from the Company’s carriers at the Customer’s premises. Ownership of the Goods shall pass at the same time the Goods are unloaded.

9. Exclusion of Liability

The Company does not exclude its liability to the Customer:
For breach of the Company’s obligations under section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
For personal injury or death arising as a result of the Company’s negligence;
Under section 2(3) of the Consumer Protection Act 1987;
For any matter which it would be illegal for the Company to exclude or to attempt to exclude its liability; or For fraud.
The Company will be under no liability to the Customer whatsoever (whether in contract, tort, (including negligence), breach of statutory duty, restitution or otherwise) for any injury, death, damage or direct or indirect or consequential loss (all of which terms include, without limitation, pure economic loss, loss of profits, loss of business, loss of use, loss of data, computer downtime, depletion of goodwill, business interruption, increased purchasing or manufacturing costs, loss of opportunity, loss of contracts and like loss) howsoever caused or arising out of or in connection with:
Any of the Goods, or the manufacture, sale, performance or supply or failure or delay in performance or supply of the Goods by the Company or on the part of the Company’s employees, agents or sub-contractors;
Any breach by the Company or any of the express or implied terms of the Contract; Any use made or resale or on-supply of any of the Goods or any product incorporating any of the Goods or developed using the Goods;
Any acts or omissions of the Company at the Customer’s premises;
Any statement made or not made or advice given or not given by or on behalf of the Company, including as to compliance with legislation or regulation; or
Otherwise under the Contract.
And the Company hereby excludes to the fullest extent permissible at law all conditions, warranties and stipulations, express or implied, statutory, customary or otherwise which but for such exclusion, would or might subsist in favour of the Customer.
The Company’s total liability in contract, tort, (including negligence), breach of statutory duty, misrepresentation or otherwise shall be limited to r replacing Goods or, at the Company’s option, refunding monies already paid in respect of the Goods.

10. Intellectual property rights

The Goods are subject to the intellectual and industrial property rights including patents, know-how, trademarks, copyright, design rights utility rights, database rights and/ or other rights of the Company and third parties. No right or licence is granted to the Customer, except the right to use or re-sell the Goods in the Customer’s ordinary course of business.

11. Use of Personal Data

You will be bound by the Company’s privacy policy which is set out below:
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the UK Data Protection Act 1998).
We collect information about you for 2 reasons: to process your order and to provide you with the best possible service, relevant to you.
We will not e-mail you in the future for anything unrelated to this current visit unless you have given us your consent.
We will give you the chance to unsubscribe from any marketing email from us, should you wish to do so.
The type of information we will collect about you may include: Your name, address, phone number, email address, your order details. These will be kept on file purely so that we can deliver the best possible service, and will not be given to any third party.
We ask for your Credit/debit card details on payment of your order, and these are securely sent to our payment portal to process payment. At no point to we record these details.
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct them promptly.
The personal information which we hold will be held securely in accordance with the law and your protection. We may use technology to track how visitors use our site. This can include using a“cookie”. More details on this are at the bottom of the page.

12. Promotions

In the event that the Company sends promotional material to the Customer in relation to goods available from the Company, these Conditions shall apply to all Goods purchased from such material.

13. Country of origin

Unless otherwise confirmed by the Company in writing, nothing is to be taken as representation of the source of origin, manufacturer or production of the Goods or any part of them.

14. Export

The Customer represents and warrants that it is not on the Denied Persons, Specially Designated Nationals or Debarred Persons List and is not otherwise prohibited by law from purchasing the Goods. The Company reserves the right not to supply certain customers or countries and to require from the Customer full details of the end use and final destination of the Goods.

15. Force majeure

The Company shall not be liable to the Customer in any manner or be deemed to be in breach of these Conditions because of any delay in performing or any failure to perform any of the Company’s obligations under this Contract if the delay or failure was due to any cause beyond the Company’s reasonable control (which shall include, but not be limited to government actions, war, fire, explosion, flood, import or export regulations or embargoes, labour disputes or inability to obtain or a delay in obtaining supplies of Goods or labour). The Company may, at its option, delay the performance of, or cancel the whole or any part of a Contract.

16. Legal construction

All Contracts shall be governed by and interpreted in accordance with English law and the Customer submits to the jurisdiction of the English Courts, but the Company may enforce such Contract in any court of competent jurisdiction.

17. General

Any provision of these Conditions of Supply which is held by any competent authority to be invalid, void, voidable, unenforceable or unreasonable (in whole or in part) shall to the extent of such invalidity, voidness, voidability, unenforceability or unreasonableness be deemed severable and the other provisions of these Conditions of Supply and the remainder of such provision shall not be affected. Failure by the Company to enforce or partially enforce any provision of these Conditions of Supply will not be a waiver of any rights under these Conditions of Supply.
The parties to the Contract do not intend that any of its terms will be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person not a party to it. These Conditions supersede any prior agreements or arrangements.

For any questions please email us at: info@dhglobalwine.com or call us direct and we will be sure to answer any concerns on the matter. 



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